Georgia Tech's goal is to become the premier technological university of the 21st Century.
We want to transform our organizational culture, policies and processes from ones that largely are focused internally to ones that are dedicated to identifying customers, ascertaining their needs, developing processes that meet those needs, defining realizable measurements of customer satisfaction, and empowering faculty and stafe to create, maintain and strengthen those processes in pursuit of continuous improvement.
A PROPOSAL FOR THE INTEGRATION OF TOTAL QUALITY MANAGEMENT
INTO INSTITUTE CURRICULUM, RESEARCH, AND OPERATIONS
Gilmour, Joseph E.; Amons, Jane C.
Georgia Inst. of Tech., Atlanta.
30 Apr 92