Industrial Engineering Knowledge Center: API Based Services for Performance Improvement and Productivity Improvement

Sunday, June 27, 2021

API Based Services for Performance Improvement and Productivity Improvement

Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect

https://aws.amazon.com/blogs/contact-center/provide-real-time-customer-sentiment-analytics-to-agents-using-contact-lens-api-for-amazon-connect/

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