Joseph Paris describes people side of operational excellence in a LinkedIn Article.
https://www.linkedin.com/pulse/best-practices-designing-deploying-operational-excellence-paris-1e/
Regarding technology side of operational excellence, which is important aspect of industrial engineering, we have to say, involve people in technology decisions. Get the concurrence of existing people in the organization for technology decisions.
I tried to discuss the issue with Joseph Paris through comments some time back. He was not willing to discuss any other view except that of saying people are first.
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