At the 1972 CONARC (US Army) Soft Skills Conference Dr. Whitmore presented a report aimed at figuring out how the term "soft skills" (in the areas of command, supersivion, counceling and leadership) is understood in various CONARC schools. Based on this research study, the following definition was formulated:
"Soft skills are important job-related skills that involve little or no interaction with machines and whose application on the job is quite generalized. ”
It was also highlighted that hard skills are related to machines, and we understand laws and operations related to machines well. But, we do not the laws related to fellow human beings that well and hence in the case of soft skills, education and training is not that straight forward.
It can be said and simplified that soft skills are people skills. In Industrial Engineering curriculums, we include subjects related to organizational behavior, and the content of this subject must have the objective of increasing the knowledge and skills involved in the interacting with people in cooperative ventures.
Kantrowitz classified soft skills into seven main clusters
1. self management and self performance management skills.
2. Managing others and Managing others' performance management.
3. Organization/leadership skills
4. Interpersonal skills
5. Communication/Persuasion skills
6. Political/Cultural skills
7. Counterproductive skills
You can read more about each of these skill categories in
Organizational Behavior - Review Notes - Based on Fred Luthans Book
Negotiations - Knowledge, Research and Skills
IEMS 345: NEGOTIATION
Listening and Negotiation
2016 ASEE Annual Conference & Exposition