IT Process Maps - ITIL

The United Kingdom's Central Computer and Telecommunications Agency (CCTA) recognized the importance of perceiving IT as a service and applying consistent practices across the entire IT service lifecycle, so it developed the Government Information Technology Infrastructure Management methodology. CCTA released ITIL v1 in 1989.

In 2000, the CCTA folded into the Office of Government Commerce and released ITIL v2 the following year.

ITIL v3 emerged in 2007 and was updated in 2011 to include feedback from the user and training community, as well as to resolve errors and inconsistencies. 

https://www.techtarget.com/searchdatacenter/definition/ITIL#:~:text=What%20is%20ITIL%20(Information%20Technology,IT%20services%20within%20a%20business.

ITIL vs ITSM: What’s the difference?

To get at the difference between ITIL and ITSM, let’s first start by defining ITSM. ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM is service-centric; its core concept is the belief that IT should be delivered as a service.

So while ITSM is a kind of methodology for delivering IT to the business, ITIL is a commonly-used set of practices that outlines how to implement ITSM in a business. For those of you familiar with Agile methodologies, the difference between ITSM and ITIL is akin to the one between Agile and Scrum. While ITSM (or Agile) is a methodology, ITIL (or Scrum) is a framework for implementing that methodology.

https://www.atlassian.com/itsm/itil

Continual Service Improvement Processes: ITIL® Intermediate CSI

By Simplilearn

Last updated on Jan 24, 2023

https://www.simplilearn.com/tutorials/itil-tutorial/continual-service-improvement-processess

https://www.axelos.com/resource-hub/white-paper/itil-guiding-principles-for-continual-improvement

https://yasm.com/wiki/en/index.php/Continual_Service_Improvement

https://www.linkedin.com/advice/1/what-benefits-challenges-using-itil-framework

ITIL stands for Information Technology Infrastructure Library, and it is a set of best practices and guidelines for managing IT services throughout their lifecycle. ITIL covers five stages: service strategy, service design, service transition, service operation, and continual service improvement. Each stage has a set of processes, roles, and activities that aim to align IT services with business needs, deliver value to customers, and improve service quality and performance. ITIL also provides a common language and terminology for service management, as well as tools and templates for documentation and measurement.

https://en.it-processmaps.com/general/profile-it-process-maps.html

https://www.linkedin.com/company/it-process-maps-gbr/?trk=public_profile_profile-section-card_subtitle-click&originalSubdomain=in

https://en.it-processmaps.com/products/itil-process-map.html

https://wiki.en.it-processmaps.com/index.php/Main_Page

https://wiki.en.it-processmaps.com/index.php/ITIL_Processes

https://demo.it-processmaps.com/itil-4-process-map/itil-4-process-templates.html

https://demo.it-processmaps.com/visio_en/itil-process-map.html

https://en.it-processmaps.com/itil/about-itil.html