Tuesday, July 2, 2013

Business Process Improvement - Bibliography

Process Analysis and Process Improvement


Course Syllabus - Business Process Improvement )Czech course)

Introduction to Business Process Optimization - California University at Irvine

Review of Beyond Business Process Improvement, Onto Business Transformation, by John C. Jeston

Key Role of Employees in BPI

Steamlined Process Improvement
H. James Harrington
McGraw Hill - July 2011
Harrington's process improvement method cuts costs by 60% while improving quality 100%
One of the best-known innovators in the field, Harrington worked in process improvement at IBM for 40 years and was a quality advisor for Ernst & Young for 10 years; he is the author of Business Process Improvement
Shows operations managers how to improve processes by using simulation modeling, risk analysis, innovation techniques, Lean, process variation, and organizational change management
Chapter two of the book
What is Streamlined Process Improvement?
A chapter by Harrington - McGraw Hill Book

Business Process Improvement Toolbox
Bjorn Andersen
ASQ Quality Press, 01-Jan-2007 - Business & Economics - 296 pages
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. The author works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization. The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented. This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Business Process Improvement Workbook
H.James Harrington et. al.
McGraw Hill, 1997

Business Process Improvement
Book by H. Hames Harrington, McGraw Hill, 1991
Google Book Link with Preview Facility

The Power of Business Process Improvement
Susan Page
Amacom, 2010
Google Books Link with Preview Facility

Improving Business Processes
Harvard Press Books, 2010

Aydinli, O.F, Brinkkemper, S, and Ravesteyn, P. “”Business Process Improvement in Organizational Design of e-Government Services.” Electronic Journal of e-Government Volume 7 Issue 2 2009, (pp. 123 - 134), available online at www.ejeg.com

Business Process Improvement: Seven Steps to Operational Excellence (in Insurance Companies)

Business Process Improvement
Harrington Institute Brochure

What is Streamlined Process Improvement?
A chapter by Harrington - McGraw Hill Book

Literature review
Title: A structured evaluation of business process improvement approaches
Author(s): Gregor Zellner (Department of Management Information Systems, University of Regensburg, Regensburg, Germany)
Gregor Zellner, "A structured evaluation of business process improvement approaches", Emerald 17, (2011)
Purpose – The purpose of this paper is to provide a structured overview of so-called business process improvement (BPI) approaches and their contribution to the actual act of improving. Even though a lot is said about BPI, there is still a lack of supporting the act of improving the process. Most approaches concentrate on what needs to be done before and after the improvement act, but the act of improving itself still seems to be a black box.

Design/methodology/approach – This paper is mainly based on a review of literature that deals with the term “Business Process Improvement”. The analysis of the literature is supported by qualitative content analysis. The structure of the evaluation follows the mandatory elements of a method (MEM).

Findings – A lot of literature and consulting approaches deal with the restructuring and improvement of business processes.

Originality/value – The paper is valuable for academics and practitioners because the impact of BPI on organizational performance is high. Its originality is in the structured evaluation of so-called BPI approaches according to the MEM, which so far no one has investigated.

A Model-driven and Service-oriented framework
for the business process improvement
Andrea Delgado, Francisco Ruiz, Ignacio García-Rodríguez de Guzmán,Mario Piattini
Journal of Systems Integration 2010/3

Role of process knowledge in business process improvement methodology: a case study
Ravi Seethamraju, Olivera Marjanovic, (2009) "Role of process knowledge in business process improvement methodology: a case study", Business Process Management Journal, Vol. 15 Iss: 6, pp.920 - 936

The Idea Behind Business Process Improvement: Toward a business process improvement pattern framework
Florian Forster, BP Trends, April 2006

Business-oriented process improvement: practices and experiences
at Thales Naval The Netherlands (TNNL)
Jos J.M. Trienekens, Rob J. Kusters, Ben Rendering, Kees Stoklac
Information and Software Technology 47 (2005) 67–79

Griesberger, Philipp, University of Regensburg, Universitätsstraße 31, 93040 Regensburg,
Leist, Susanne, University of Regensburg, Universitätsstraße 31, 93040 Regensburg,
Zellner, Gregor, University of Regensburg, Universitätsstraße 31, 93040 Regensburg,
This paper is about identifying and analyzing techniques that can be used in a business process improvement (BPI) situation. To determine suitable techniques, the term BPI is defined and criteria are
derived to analyze the usability of the selected techniques. Over 300 techniques from various improvement methods were reduced to those techniques which can be applied to help improve business
processes and, in particular, to support the act of improvement. Identifying these techniques is helpful,
because in most cases the act of improvement is a black box that lacks guidelines or structured procedures. In our research we developed an evaluation scheme to analyze the usability of BPI techniques
and give hints about how to select a suitable technique for a certain improvement situation

Process Steamlining and Its Application to Your Management System
P. Crawford, Business Post

Business Process Improvement - Wikipedia article

MIPIM Framework for Business Process Improvement
by Sola Adesola, Cranefield University

Applying Lean and Workout as Tools for Business Improvement

Action workflow approach to workflow management technology
1992 article

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