Telephone Call Center Services Industrial Engineering

Avishai MandelBaum is teaching a course service engineering.

http://ie.technion.ac.il/serveng/Lectures/Intro_to_ServEng_Teaching_Note.pdf

Information Technology Systems Cost Reduction - Theory and Research Papers

Reducing the Cost of IT operations Is Automation always the Answer?
http://static.usenix.org/event/hotos05/final_papers_backup/brown/brown_html/hotos05.html




Reducing operational costs through MIPS management
 L.M. Kwiatkowski & C. Verhoef
Department of Computer Science, Vrije Universiteit Amsterdam
De Boelelaan 1081a, 1081 HV Amsterdam, The Netherlands
http://www.cs.vu.nl/~x/mips/mips.pdf

Information Systems Industrial Engineering - Online Book

This is the first pass attempt to assemble online and print articles related to the subject


Software Value Engineering


Industrial Engineering in Computer Engineering and Information Technology

Software Value Engineering


Information Productivity Improvement - Bibliography


TPS in Software Develpment - The Seven Wastes in Software Development

Lean Software Development and IT Enabled Services

Software Process Efficiency - Bibliography

Cloud Computing - Cost Reduction Technology - Adoption Case Studies and News

Value Engineering Computer Room Lightning
1984 Save Proceedings
http://www.value-eng.org/knowledge_bank/attachments/VE%20Computer%20Room%20Lighting.pdf



Understanding Software Process Redesign using Modeling, Analysis and Simulation
Presented at the ProSim'99 Workshop on Software Process Simulation and Modeling, Silver Springs, OR 27-29 June 1999
Revised version to appear in Software Process-Improvement and Practice.
Walt Scacchi
Information and Computer Science Dept.
University of California
Irvine, CA 92697-3425 USA
http://www.ics.uci.edu/~wscacchi/Papers/Software_Process_Redesign/Paper-Draft.html


A coordination theory approach to process description and redesign
Kevin Crowston and Charles Osborn
CCS WP #204 SWP # 4029
July 1998
http://ccs.mit.edu/papers/pdf/wp204.pdf


Information Systems - Industrial Engineering  - 4 year course
Binus University
http://curriculum.binus.ac.id/program/information-systems-industrial-engineering/1/

Two Kinds of Technology of Industrial Systems

I explain that role of Industrial engineering by stating that all systems are designed by functional systems specialists first and then they are evaluated and improved by industrial engineers. Industrial engineering is a specialized engineering activity. Safety engineering, reliability engineering etc. are some more specialized engineering branches that have a role in systems design.

In management systems also the original design is done by that functional management specialist and industrial engineers improve efficiency in the next iteration of design.

Quan-qing Li and Ming Li of Zhengzhou Institute of Aeronautical Industry Management expressed the same view in their paper "Thinking about the Application and Development Strategy of Industrial Engineering" presented in the IEEE 2011 conference on Industrial Engineering.

Every system has inputs, conversion process and output. The system design involves both specialized engineering technology and industrial engineering technology. The specialized engineering technology solves the problem of "is it possible?"  It makes the system come into existence and deliver the required output. It is industrial engineering technology that will make the system give good output from the given resources. It makes the system run with high efficiency and low cost. "Improving elements of operations" and "Seeking optimization" are the characteristic of Industrial engineering.


Many times entrepreneurs neglect industrial engineering because even without IE, the system is running and giving desired output. The short-sighted entrepreneurs do not see the waste that is being incurred in the system. Many times it is invisible to them until they lose the battle in the market place due to high cost of their product.