Wednesday, November 5, 2014

TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION INSTITUTE OPERATIONS



Georgia Tech's goal is to become the premier technological university of the 21st Century.

We want to  transform our organizational culture, policies and processes from ones that largely are focused internally to ones that are dedicated to identifying customers, ascertaining their needs, developing processes that meet those needs, defining realizable measurements of customer satisfaction, and empowering faculty and stafe to create, maintain and strengthen those processes in pursuit of continuous improvement. 



A PROPOSAL FOR THE INTEGRATION OF  TOTAL QUALITY MANAGEMENT
INTO INSTITUTE CURRICULUM, RESEARCH, AND OPERATIONS

Gilmour, Joseph E.; Amons, Jane C.

Georgia Inst. of Tech., Atlanta.
30 Apr 92
Report

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