Friday, August 4, 2017

Knowledge Worker Productivity - Productivity Science


Margaret Moussa, Mathew Bright, Maria Estela Varua, (2017) "Investigating knowledge workers’ productivity using work design theory", International Journal of Productivity and Performance Management, Vol. 66 Issue: 6, pp.822-834.

The paper concludes by offering suggestions for a model suitable for examining the drivers of knowledge work productivity.

Survey instruments based on the recommended model potentially provide a valuable means for understanding and enhancing productivity in a variety of knowledge intensive service industries. The pronounced benefit of this model is that it is applicable in cross-industry and cross-occupational contexts, unlike many existing knowledge worker productivity models.


Peter F. Drucker gave a call for knowledge worker productivity.

Can IEs do some things in that area?

Raise the productivity of interaction workers—high-skill knowledge workers, including managers and professionals—by 20 to 25 percent by using social technologies internally and externally.

Updated 5 August 2017, 6 August 2013

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