Saturday, June 22, 2013

Business Process Improvement - James Harrington - Book Information

Original edition is 1991
Tata McGraw Hill Edition is 2005

The time is ripe for Business Process Improvement. This step-by-step guide shows you how to implement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white-collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world s leading professional service firm, with over 80,000 employees around the world. Companies such as IBM, Corning Glass, and Boeing have already embraced this new approach and seen some startling improvements.

Important for Indians - Tata McGraw Hill Edition is there

Google Book  Link with Preview feature

Table of Contents

Why Focus on Business Processes?
Setting the Stage for Business Process Improvement.
Organizing for Process Improvement.
Flowcharting: Drawing a Process Picture.
Understanding the Process Characteristics.
Streamlining the Process.
Measurements, Feedback, and Action (Load, Aim, and Fire).
Process Qualification.
Benchmarking Process.
The Beginning.
Appendix: Interview Guidelines.

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